Operations Administrator
IT - GNOC Cork, Ireland

Blizzard Entertainment's operations center is looking for a skilled Operations Administrator to help maintain Blizzard’s worldwide IT services. The operations center is a dynamic, fast-paced, high-reliability, 24 / 7 facility, managing and improving all aspects of service operations. That includes monitoring & alerting, change, problem, and incident management across all our games, platforms, corporate IT services within our company’s ecosystem, underlying infrastructure and events (BlizzCon, Overwatch League and others)

The operations center serves as the first response unit for all Blizzard IT incidents with its administrators functioning as Incident responders, technical administrators, and communications specialists. Supporting one of the most complex and prolific gaming infrastructures on the planet.

Core Functions:

Troubleshoot

The operations center is responsible for management of all customer and employee impacting incidents within Blizzard’s global IT services. The primary focus of incident management is the full restoration of systems in the least amount of time possible. In other words, our primary job is to maximize system up time.

Maintain

Operations administrators function as maintainers of Blizzard’s global IT services and infrastructure. They perform preventative maintenance, troubleshooting and system restoration.

Communicate

Operations administrators act as communication conduits between disparate stakeholders during incidents ensuring each partner is informed of the state of the issue and that they have the information needed to make the best contribution to resolving the incident. In addition to active communication, the operations administrator ensures documentation of all facets of the troubleshooting processes to include the notification methods, steps taken to isolate the issue, and the actions taken to remedy the incident.

Successful candidates will possess experience in following areas:

  • 2+ years of experience in Systems Administration capacity
  • Experience working with Linux systems (RHCSA Certification or equivalent experience is desirable)
  • Systems-level troubleshooting skills

Exceptional Candidates will possess at least general competency with most of the following:

  • Experience working with monitoring systems such as Nagios, Solarwinds, Zabbix etc
  • Experience with Configuration Management platforms such as Puppet, Chef, Ansible, Salt etc
  • General understanding of networking principles and architecture (CCNA Certification or equivalent experience is desirable)
  • Write scripts in some administrative language (Python preferable)
  • Experience working in cloud environments (OpenStack, AWS, or GCP)

Thrive in our environment

The global network operations center exists to support Blizzard’s production infrastructure in the pursuit of providing our customers with a reliable, quality, entertainment experience. We accomplish this by ensuring high reliability and quality of service through prevention of, and mitigation of, system impairments and downtime.

A strong candidate will also bring to the table all of the following:

  • Strong social skills
  • Intrinsic curiosity
  • Self-motivation
  • Attention to detail

Required Application Materials

  • Resume
  • Cover Letter – nice to have

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!

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Blizzard Entertainment提供平等的工作機會。所有合格的申請者,無論其種族、膚色、宗教、性別、性取向、性別認同、性別表達、國籍、受保護的退伍軍人身份,或其他基於適用法律的保護,都享有一樣的受雇機會,而且不會因為身體上的殘疾而受到歧視。

住宿要求:我們承諾進用具有身心障礙的員工並提供合理的協助。如果您為殘疾人士並希望所應徵的職位能提供住宿,歡迎您發送電子郵件至talentacquisition@blizzard.com。一般求職問題恕不受理。謝謝您對我們的職位感興趣。

招聘人員與獵頭公司請注意:我們不接受未經簽約的獵頭公司遞送簡歷。請未簽約的獵頭公司勿遞送簡歷至我們的官網或任何公司員工。若未事先簽訂經雙方認可的合約,我們不會支付任何費用給第三方代理、外部招聘人員或公司,也不承擔簡歷遞送的代理費。所收到的簡歷將視為公司資產並進行相應的處理。