DevOps Engineer Intern, Monitoring & Automation
IT - GNOC Irvine, California

2020 SUMMER INTERNSHIPS

DevOps Engineer Intern, Monitoring & Automation

Greetings, students! We’re geared up here to offer another round of epic internship experiences in 2020. The internship program offers the opportunity to pause your studies for one summer and work side-by-side with Blizzard Entertainment employees in your area of interest, doing real work that oftentimes ends up in production. As such, we hold you to the same high standards as anybody else in the company.

Just like our gameplay experiences, Blizzard internships are a fully immersive experience. We want interns who are enthusiastic about what they want to do for a living and excited to come in every day to learn and contribute in this hyper-creative atmosphere. Being fully engaged with our team also means communicating effectively and maintaining an open mind - one that is receptive to feedback and able to adapt and grow. Your hobbies and interests can also play in your favor. Passion for technology, gaming, game development, and an in-depth knowledge of Blizzard games, products, and services will always be a plus with us, regardless of the position you’re applying for. Be passionate about who you are, be into our industry, and be willing to go all-in and embrace this opportunity to the fullest!

QUEST OBJECTIVES

Blizzard Entertainment's operations center is looking for a devops engineer intern to help maintain Blizzard’s worldwide IT services. The operations center serves as the focal point for all Blizzard IT Service Operations, including the core functions of Monitoring, Request Fulfillment, and Incident, Event, and Change Management, with devops engineers responsible for the architecture/design, management, and integrations with Blizzard's monitoring and event management services. The core skill sets for a devops engineer intern include software engineering and integrations, systems engineering, and a desire to understand event/alert management, monitoring tools, and automation engines. The devops engineer intern position also relies on knowledge management skill sets to develop documentation and training guides. The operations center is a dynamic, fast-paced, high-reliability, 24 / 7 facility supporting one of the most complex and prolific gaming infrastructures on the planet. If you excited about full-stack engineering (hardware, containers, and application development), read on.

RESPONSIBILITES

  • Work with with service operations managers, operations center leadership, and internal stakeholders to design and implement solutions that improve and expand Blizzard's Event Management tooling and capabilities.
  • Work with service owners to engineer and on-board new monitoring solutions to the operations center.
  • Work with operations center administrators and engineers to continuously improve event quality (signal/noise) and process/tooling performance.
  • Develop api-driven software solutions to integrate diverse commercial or internally developed tools.
  • Collaborate with management in defining metrics and KPIs critical to the analysis of event management performance.
  • Collaborate with service operations team to develop reports to highlight monitoring/alert coverage and effectiveness for service owners and senior leadership.
  • Perform detailed research, analysis, and provide recommendations on proof-of-concepts and build vs. buy scenarios.
  • Create technical and end-user documentation for integrations and tooling managed by the Monitoring and Automation team.
  • Participate in production support and scheduled on-call responsibilities.
ELIGIBILITY REQUIREMENTS
  • Currently enrolled in a college or university
  • Returning for at least one more semester or quarter following the summer 2020 internship
  • Able to work fulltime hours for 11 – 12 weeks at the Blizzard office indicated in this job posting between May 2020 – August 2020 or June 2020 – September 2020 (group dates depend on when you get out of school)
  • Authorized to work in the US
LEVEL REQUIREMENTS
  • Experience working with Unix/Linux systems from kernel to shell and beyond, with experience working with system libraries, file systems, and client-server protocols.
  • Awareness of monitoring technology and protocols (Nagios, SolarWinds, Telegraf (TICK), Sensu, AppDynamix/NewRelic, NMS)
  • Familiarity with with the ELK stack and metrics time-series databases (InfluxDB, Graphite, OpenTSDB)
  • Experience developing and writing code in at least 1 modern scripted/interpreted language (Python, C#, Ruby, Groovy, Node.js, Go)
  • Experience with reading and understanding Python, Javascript, CSS
  • Functional knowledge developing microservice-based HTTP applications and servers, including JMX, Flask, Apache/NGINX
  • Understanding of the Software Development Life Cycle; including CI and CD pipeline architecture.
  • Understanding of cloud orchestration frameworks, enterprise IT service provisioning tools, and their role in IT transformation.
  • Familiarity with service configuration and deployments tools, such as Ansible, Consul, Jenkins, Puppet, Terraform and Vault.
  • Strong interpersonal and communication skills, able to train users on topics, provide presentations to an internal audience, and interact positively with and receive direction.
RECOMMENDED TALENTS
  • Experience with developing and delivering presentations with Microsoft PowerPoint
  • Passion for video games and technology!

QUEST ITEMS

  • Resume
  • Cover Letter
    • Why you are interested in working at Blizzard Entertainment
    • What technology or games you are currently playing with
Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences...ever. Join us!

Please submit your application no later than January 10, 2020.

블리자드 엔터테인먼트는 모든 분들에게 동일한 기회를 부여합니다. 우리는 지원자의 종족, 피부색, 성별, 나이, 종교, 혈통, 출신 국가, 시민권 획득 여부, 결혼 여부, 성적 지향, 성 정체성, 유전 정보, 장애, 임신, 병역 여부, 참전 여부 또는 다른 어떠한 보호 단체의 여부에 상관없이 채용합니다.

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