Sr Confluence Administrator
IT - Blizzard Internal Information Systems Irvine

Blizzard Entertainment has been rated by Fortune as one of the "Best Places to Work" for several years running (and our ranking continues to rise!).  We are a community of 4000 global employees who are passionate about not only gaming, but entertainment and the technology that drives our users experience. Our goal is to delight our customers by never settling for anything but the highest quality and providing worlds filled with creativity and adventure around every corner.  You are bright, motivated, eager to learn and ready to make an impact. We've been waiting for you As a Senior Confluence Administrator, you'll be our go-to person for any and all things Confluence. From the big picture vision for the application to the detailed execution of the work, we'll rely on you to grow and maintain our Confluence instances, so we can keep creating world-class games. You'll collaborate with a wide array of disciplines across the organization to improve efficiency, share best practices, and optimize the tool. If you are excited to problem solve in a fast-paced environment where you can see the impact of your efforts, Blizzard is the place for you! 

Responsibilities

  • Serve as the product owner and administrator of the tool
  • Manage the roadmap for the product, including architecture, technology, and functional
  • Maintain and improve Confluence and its assorted add-ons
  • Partner with cross-functional teams to design and implement solutions consistent with industry best practices
  • Provide support and advanced troubleshooting for thousands of Blizzard employees globally 
  • Manage user permissions according to the needs of spaces and teams
  • Evaluate, test, and implement new versions of Confluence and add-ons
  • Standardize and consolidate application solutions and processes across the organization
  • Develop training materials for Confluence and deliver training to fellow employees
  • Maintain a high-level of accuracy and timeliness while managing multiple requests with varying complexities and due dates
  • Define best practices for using Confluence across company

Requirements

  • Bachelor's degree a technical discipline 
  • Deep knowledge of managing Confluence in a large, multi-methodology organization
  • Experience managing Atlassian Server software
  • Working experience with multiple Atlassian tools, such as JIRA, FishEye, HipChat, etc
  • Experience in performing Confluence installations, migrations, and add-on installation
  • Excellent communication (verbal & written) and partnering skills with both technical & non-technical users
  • Ability to prioritize across various tasks, manage changes in daily workload, and operate under several simultaneous deadlines
  • Desire to work in a diverse environment interacting with many roles and teams made up of passionate industry experts working towards a common goal
  • Familiar with HTML and CSS

Pluses

  • Integration experience with other Atlassian applications (JIRA, FishEye, etc)
  • Atlassian certification
  • Familiar with CQL, JavaScript, Python, and Java
  • Video game industry experience
  • Passion for Blizzard games

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.