Senior Product Manager, Content and Developer Services
Battle.net & Online Products Austin, Texas

 Blizzard Entertainment is looking for a talented and enthusiastic Senior Product Manager to help us deliver epic platform products by joining the Battle.net & Online Products: Content & Developer Services team. 

The Battle.net & Online Products organization is home to 300+ superpowered engineers, product managers, project managers, and designers focused on building the technology that powers Blizzard Entertainment’s games. Whether you’re playing one of our titles, chatting with friends, visiting our websites, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences. 

The Content & Developer Services platform group provides developers with tools and services to grow online communities and experiences around our epic game worlds that are as fun and enriching as the games themselves.  

In the role of Senior Product Manager on this team, you will play a key role in the development and improvement of products that facilitate safe and secure experiences within those communities, ensuring that they remain a reflection of Blizzard core values and policies.   

You will work with customers inside and outside of Blizzard to identify problems, determine objectives, and propose solutions. You will drive alignment on functional specifications, ensure the delivery of high-quality products, and measure their performance against their goals. You will help with defining and championing the product vision to continuously improve our online solutions. You will interact with senior technical and design leaders, engineers, designers, and product managers across the company, and senior managers within Battle.net & Online Products.  

Our ideal candidate is a seasoned product manager with prior experience leveraging the right balance of organizational & people management skills on behalf of solving customer problems at scale. You possess the ability to build consensus among diverse teams of people and guide them into highly collaborative partnerships. And you obsess over helping developers succeed in their quest to keep players excited, energized, and entertained by the Blizzard games they love, even when they’re not actively playing.  

RESPONSIBILITIES 

  • Manage the overall lifecycle of Content & Developer Services products providing the bond between our players, our games, and our services 
  • Manage a portfolio of mission-critical APIs and administrative tools, and drive their continual improvement 
  • Create business goals, drive alignment of product strategy, and manage product delivery in a highly dynamic environment determined to “Lead Responsibly”  
  • Develop and champion vision and values for the portfolio in line with Blizzard and Battle.net & Online Products long-range plans and objectives 
  • Collaborate with designers, engineers, and user researchers to understand the problems and opportunities addressable by the portfolio and its products 
  • Communicate product needs through the collection and creation of functional specifications, business requirements, user stories, scenarios, user studies, and data analysis 
  • Lead collaboration and generate consensus across a cross-functional team to develop products and features on time and with measurable value 
  • Measure the success of products and features against the business objectives they serve through the thoughtful identification and monitoring of key performance metrics 
  • Influence beyond Battle.net & Online Products by driving alignment of priorities and timelines with teams across Blizzard 
  • Contribute to sustaining a healthy team culture, built around Blizzard values 
  • Mentor individual contributors, encouraging learning and growth while contributing to team goals. 

REQUIREMENTS 

  • A minimum of 6 years’ experience with product, program, and project management 
  • Strong systems analysis skills; need to be able to learn and understand systems by studying them 
  • Solid understanding of service-oriented architectures and design. Emphasis on driving toward a high-quality end-user experience 
  • Experience managing projects through the full software development life cycle 
  • Experience managing commercially scaled APIs as products
  • Strong verbal, written and interpersonal communication skills. Comfortable giving presentations to large groups and senior management 
  • Strong people management skills, and a demonstrated ability to manage without authority 
  • Unrelenting self-motivation and initiative; enthusiastic “can-do” attitude is a must 
  • Passion for iteration in order to find the optimal solution, but at the same time understands diminishing returns 
  • Skilled in risk assessment and management
  • Bachelor’s degree or equivalent experience 

PLUSES 

  • Experience directly managing teams of product managers 
  • Software development background 
  • Experience working with PII data 
  • Experience with online social and discussion systems, toxicity monitoring technologies & approaches, and online community platforms / technologies  
  • Experience with data protection policies (GDPR, CCPA, etc.)  
  • Technical familiarity with common API frameworks 
  • Expertise in JIRA, Confluence or comparable team collaboration applications 
  • Certification or training in business analysis and / or product management 
  • Scrum Alliance certifications (CSM, CSPO, CSP) or PMI certifications (PMP, ACP) 

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work/life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to bringing the world together through epic entertainment. Join us! 

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to talentacquisition@blizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.