Customer Service Representative, Russian
Customer Service Cork

Blizzard Entertainment is always looking for experienced Russian speaking customer service representatives for our massively multiplayer online role-playing game (MMORPG) World of Warcraft, and other Blizzard Entertainment games.

*Please note we do not currently have open roles on the Russian Game Master team. We are currently looking for motivated candidates to be added to our Game Master pipeline for when a role opens with us. If you apply for the role we will assess your profile and possibly call you to interview.  If successful we will then stay in touch with you until a role opens.

Customer service representatives will serve as the direct link between Blizzard Entertainment and its customers. They offer assistance and guidance to players through a typed-chat client and email. In addition, customer service representatives provide technical assistance and deal with account related issues via phone. The ideal candidate is an experienced customer service representative who is very organized, with excellent customer service skills, as well as excellent written and verbal communications skills. Shift hours and days may vary as the customer service department is open 24 hours per day, 7 days per week.

Responsibilities

  • Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email.
  • Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
  • Perform data entry and order processing functions.
  • Provide information to customers on in-game related issues, account status, transactions, and billing issues.
  • Other duties as assigned.

Requirements

  • Excellent written and verbal communications skills in Russian and English
  • Previous customer service experience
  • Excellent troubleshooting skills
  • Strong motivation and high level of commitment
  • Excellent teamwork skills
  • Able to work independently
  • Strong multi-tasking ability
  • Experience working with confidential customer account information
  • Strong knowledge of Windows-based operating systems
  • Proficiency with Microsoft Office, or equivalent tools
  • Able to deal with customer issues over a range of channels
  • Advanced typing skills
  • Passion for video games
  • Successful criminal background check may be required if allowed by local law

Pluses

  • Fluent in Portuguese, Spanish, Italian, Polish, German, or French
  • In-depth knowledge of Blizzard Entertainment games

Required Application Materials

  • Resume
  • Cover Letter which should include:
    • Why you are interested in working at Blizzard
    • What games you are currently playing
**Only Resumes with Cover Letters both in English will be considered

*Please note we do not currently have open roles on the Russian Game Master team. We are currently looking for motivated candidates to be added to our Game Master pipeline for when a role opens with us. If you apply for the role we will assess your profile and possibly call you to interview.  If successful we will then stay in touch with you until a role opens.

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.