Senior Test Manager, Diablo IV
Quality Assurance Irvine, California

About us:

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players.  It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. We’re searching for like-minded folks with a passion for QA to help us continue to deliver unforgettable gaming experiences for years to come. Blizzard QA is a close-knit team; we care about iteration, problem solving, and succeeding as a group. We genuinely love what we do for a living, and expect the same from everyone who joins us! If your career is ready for its next great challenge, get in touch and let’s get to work!

About the job:

The minions of hell grow stronger! Our family of diabolically talented testers is expanding. Our backgrounds are varied but we all share a passion for the dark, gothic, and macabre. If you are a QA leader with proven management experience, a stellar track record providing software quality confidence, and you value a tightknit team that celebrates self-expression and a multi-disciplinary approach then join us to help deliver excellence on the Diablo team! 

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

About you:

  • As a Diablo QA owner, you will manage a test team end-to-end
  • Innovate technology and process improvements into the product SDLC to improve quality, speed, reliability, and predictability
  • Lead, recruit, coach, and manage a large team towards individual and team excellence
  • Influence cross-functional teams on end to end strategy, test execution, and reporting
  • Accountable for the quality of all deliverables, workflows, and relationships for the test team
  • Partner and provide high-value quality-related services to production leadership
  • Forecast and manage the product’s test schedules, needs, dependencies, and resources
  • Develop and manage the master test plan for the product
  • Drive quality projects with regional teams, partners, stakeholders, and QA teams
  • Set and drive annual and continuous improvement goals for the team
  • Contribute to long term QA vision creation and drive communication outward with stakeholders
  • Facilitate resolution of project impacting issues that require intervention
  • Champion and influence software development best practices and the customer experience
  • Present formal business reviews regularly

What you’ll bring:

  • Bachelor’s degree in related field or equivalent experience
  • Test and/or Project Management experience: 8+ years
  • Management experience: 4+ years
  • Experience managing diverse cross-functional technical teams
  • Experience with white/gray/black box and automation test methods
  • Experience with user research methods
  • Demonstrated experience in end-to-end test planning for a product
  • Successful releases of multiple game titles as a Test Manager or equivalent
  • Track record innovating and improving product SDLCs
  • Familiarity with Blizzard Entertainment line of products and services

Pluses

  • ISTQB or CSTE certification or equivalent
  • Working knowledge of Dev Ops, Data Science, Engineering and Visualization applied to test
  • Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL
  • Understanding of the end to end components that are needed to make a AAA game

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to talentacquisition@blizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.